This research is a quantitative descriptive study with a cross sectional approach. Preliminary studies in this research are informed that there are still customer complaints related to facilities and equipment, as well as services in inpatient rooms. The quality of services expected by patients who use hospital services related to the quality of hospital services is still largely limited, both in terms of personnel, facilities and infrastructure, availability of drugs, facilities, costs and medical services. The obligation of the hospital is to provide correct information about hospital services to the community, to provide safe, quality, anti-discriminatory, and effective health services by prioritizing the interests of patients in accordance with hospital service standards.
Based on the results of the study prove the existence of a significant influence between the quality of service, infrastructure and environment on patient satisfaction in Health Center (p-value 0.034
The data analysis used is multiple linear regression. Collecting data uses observation techniques, interviews, questionnaires and documentation. The sample in this study were patients who came to treatment (at least 2 times treatment) or patients who had used services to the Health Center as many as 150 respondents. The sampling technique used was purposive sampling.
The purpose of this study was to analyze the relationship between the quality of services, facilities and the environment for patient satisfaction at Pujon Health Center Malang Regency.The type of research used is explanatory reset. The puskesmas must still be able to maintain the quality of services supported by adequate facilities and infrastructure and be supported by the creation of a clean, beautiful, neat and pleasant environment so as to meet the expectations or needs of patients.
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